Customer Support

We're here to help you with any questions or issues

How Can We Help You?

Choose the support option that works best for you

Live Chat

Get instant help from our support team through live chat. Available 24/7 for all customers.

Availability: 24/7
Response Time: Immediate

Support Tickets

Submit a support ticket for technical issues or account-related questions that require detailed assistance.

Availability: 24/7
Response Time: 1-4 hours

Phone Support

Speak directly with our support team for urgent issues or when you prefer voice communication.

Availability: Mon-Fri, 9AM-9PM EST
Phone Number: +1 (555) 123-4567

Knowledge Base

Browse our extensive knowledge base for tutorials, guides, and answers to common questions.

Articles: 500+
Updated: Weekly

Popular Knowledge Base Articles

Find answers to common questions in our knowledge base

Hosting

View all Hosting articles

Domains

View all Domain articles

Security

View all Security articles

Billing

View all Billing articles

System Status

All Systems Operational
Shared Hosting
Operational
VPS Hosting
Operational
Dedicated Servers
Operational
Domain Services
Operational
Email Services
Operational
Control Panel
Operational
View Detailed Status

Meet Our Support Team

Our experts are ready to help you with any questions or issues

Support Team Member

Sarah Johnson

Technical Support Manager

With over 10 years of experience in web hosting, Sarah leads our technical support team and specializes in server optimization and troubleshooting.

Support Team Member

Michael Chen

Security Specialist

Michael is our security expert, helping customers with SSL certificates, firewall configuration, and security best practices for their websites.

Support Team Member

Emily Rodriguez

Customer Success Manager

Emily ensures our customers get the most out of their hosting services, providing guidance on optimizing websites and improving performance.

Support Team Member

David Wilson

Billing Support Specialist

David handles all billing-related inquiries, helping customers with payment issues, plan upgrades, and understanding their invoices.

Frequently Asked Questions

Find answers to common support questions.

You can contact our customer support team through multiple channels: live chat (available 24/7), support tickets (24/7), phone support (Monday-Friday, 9AM-9PM EST), or email at support@neumhost.com. For non-urgent matters, we recommend using our knowledge base or submitting a support ticket.

Our live chat and ticket support systems are available 24/7, 365 days a year. Phone support is available Monday through Friday from 9AM to 9PM Eastern Standard Time. For urgent issues outside of phone support hours, please use live chat or submit a high-priority support ticket.

Our average response time for support tickets is 1-4 hours, depending on the complexity and priority of the issue. High-priority tickets typically receive a response within 1 hour. You'll receive an email notification when our support team responds to your ticket.

Yes, we offer priority support for our VPS and Dedicated Hosting customers, as well as for customers with Business and Enterprise security packages. Priority support includes faster response times, dedicated support agents, and access to senior technical staff for complex issues.

To reset your password, visit the login page and click on the "Forgot Password" link. Enter the email address associated with your account, and we'll send you a password reset link. If you don't receive the email within a few minutes, please check your spam folder or contact our support team for assistance.

Need Help? We're Here for You

Our support team is ready to assist you with any questions or issues you may have.